SHIPPING POLICY

Thank you for shopping with SHOP MARZ! 🤎

We are committed to preparing and shipping your orders with care. Please review our shipping policy before placing your order.

ORDER PROCESSING

All orders are processed within 1–5 business days, excluding weekends and holidays.

Personalized, handmade, and custom-made items may require additional processing time.

Please note that processing time does not include shipping transit time.

SHIPPING RATES

Shipping costs are calculated at checkout based on the package's weight, destination, and available shipping services.

Customers are responsible for all shipping fees associated with their orders.

Shipping charges must be paid at checkout before an order can be processed.

SHIPPING & DELIVERY

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Delivery times vary depending on the destination, shipping service, and carrier operations.

Estimated delivery dates are not guaranteed.

TRACKING YOUR ORDER

Customers are responsible for monitoring their shipment using the tracking number provided.

If you experience a delay, please contact us so we can help you review the shipment status.

INCORRECT SHIPPING ADDRESS

Please double-check your shipping information before completing your purchase.

If you notice an error, contact us as soon as possible.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping charges resulting from an incorrect address provided by the customer are the customer's responsibility, except where otherwise required by law.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to SHOP MARZ due to an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, the customer will be responsible for any applicable reshipping fees when the issue is attributable to the customer.

We will contact you to coordinate the next steps.

LOST, STOLEN, OR DELAYED PACKAGES

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us with your order number.

We will assist in reviewing the tracking information and, when appropriate, the carrier claim process.

Any responsibility or remedy will be determined according to the circumstances and applicable consumer protection laws.

EXCHANGE SHIPPING

For voluntary exchanges and store credit requests, customers are responsible for return shipping costs.

Customers requesting a replacement item are also responsible for the shipping cost of the new item.

SHOP MARZ does not provide complimentary shipping or prepaid return labels for voluntary exchanges.

Please review our Exchange & Store Credit Policy for complete eligibility requirements and instructions.

CUSTOM & PERSONALIZED ITEMS

Personalized and custom-made items are not eligible for voluntary exchanges or store credit due to changes of mind or personal preferences.

This restriction does not affect any rights or remedies required by applicable law.

CONTACT US

If you have any questions regarding your shipment, please contact us through our official Instagram account or customer support email.

Please include your order number so we can assist you more efficiently.

Thank you for supporting SHOP MARZ.

Everyday style, thoughtfully curated.