Frequently Asked Questions
Do you accept returns or exchanges?
We do not accept returns or offer refunds. However, MARZ Activewear offers exchanges or store credit within 14 days of delivery, subject to our Exchange & Store Credit Policy.
Applicable consumer protection rights remain unaffected.
How do I request an exchange?
Log in to your customer account using your purchase email, select your order, and click "Request Return." Specify your desired size or request store credit in the notes.
Do I have to pay for shipping?
Yes. Customers are responsible for return shipping and replacement shipping costs for voluntary exchanges. MARZ Activewear does not provide complimentary shipping for these requests.
Can I exchange an item more than once?
No. Only one voluntary exchange process is allowed per order. Previously exchanged items cannot be exchanged again or returned for store credit due to sizing or personal preference.
What condition must my item be in?
Items must be unworn, unwashed, in their original condition, and have all original tags attached.
What if my size is sold out?
You may select another available eligible item or request store credit.
How does store credit work?
Once your eligible return is received and approved, store credit will be issued to your customer account. You can use it toward future MARZ purchases.
What if I receive an incorrect or defective item?
Please contact us with your order number and details of the issue. We will assist you in accordance with applicable consumer protection laws.