EXCHANGE & STORE CREDIT POLICY

At MARZ Activewear, we want you to feel confident with every purchase. Please review our policy before placing your order.

ALL SALES ARE FINAL

We do not offer refunds for changes of mind, sizing issues, or personal preferences. Eligible items may be exchanged or returned for store credit within 14 calendar days of delivery.

EXCHANGE REQUIREMENTS

To qualify for an exchange or store credit:

  • Requests must be submitted within 14 days of delivery.
  • Items must be unworn, unwashed, and in their original condition.
  • All original tags must remain attached.
  • Items must be free from stains, odors, makeup, deodorant marks,
  • perfume, body odors, pet hair, and other signs of wear.
  • Items must not be altered, stretched out, damaged, or modified.
  • The returned item must be the same product originally purchased.

Customers may carefully try on an item to determine fit, provided it remains in its original, resalable condition.

MARZ Activewear reserves the right to decline voluntary exchanges or store credit when merchandise does not meet these conditions.

All exchanges are subject to approval and availability.

Only ONE voluntary exchange process is permitted per order. Once an item has been exchanged, it cannot be exchanged again or returned for store credit due to sizing or personal preference.

RETURN SHIPPING COSTS

For voluntary exchanges and store credit requests:

  • Customers are responsible for the cost of shipping the original item back to MARZ Activewear.
  • Customers requesting a replacement item are also responsible for the shipping cost of the new item.
  • Shipping costs are separate from the merchandise value.
  • Original shipping charges are non-refundable for voluntary returns.
  • Shipping costs vary depending on the package's weight, dimensions, destination, and selected shipping service.

MARZ Activewear is not responsible for return packages that are lost or damaged in transit before delivery to our designated return address.

We recommend retaining your tracking number and shipping receipt.

HOW TO REQUEST AN EXCHANGE OR STORE CREDIT

STEP 1 — Log In

Visit our website and log in to your customer account using the email associated with your purchase. Enter the verification code sent to your email.

STEP 2 — Select Your Order

Go to your order history, select the item you wish to exchange, and click Request Return.

STEP 3 — Submit Your Request

Select your reason for returning and specify in the notes whether you would like a different size, another item, or store credit.

STEP 4 — Wait for Approval

Our team will review your request. Once approved, you will receive return instructions and our shipping address.

STEP 5 — Ship Your Item

Securely package the item, purchase your shipping label through USPS or another trackable carrier, and send the package to the provided address.

Keep your tracking number and provide it to MARZ upon request.

STEP 6 — Exchange or Store Credit

Once your item is received, inspected, and approved:

  • Exchange: Your replacement item will be prepared, subject to availability. Replacement shipping must be paid before dispatch.
  • Store Credit: Credit will be issued to your customer account for the eligible merchandise value, excluding non-refundable shipping charges.

STORE CREDIT

  • Store credit may be used toward future purchases at MARZ Activewear.
  • Credit is linked to the email associated with your customer account.
  • If your new purchase exceeds your available credit, you must pay the difference.
  • Any unused balance remains available for future purchases.
  • Store credit does not expire.
  • Store credit cannot be redeemed for cash for voluntary returns.

IMPORTANT INFORMATION

  • Do not ship any items without prior approval.
  • Exchanges are subject to product and size availability.
  • Any price difference must be paid before a replacement item is shipped.
  • Items that do not meet our return conditions may be declined.
  • In-person exchanges are available only with prior approval from MARZ Activewear.

For incorrect, defective, or misrepresented items, please contact us with your order number and details of the issue. These situations will be handled in accordance with applicable consumer protection laws, and nothing in this policy limits your statutory rights or remedies.

For additional assistance, please contact us through our official customer support channels.

Thank you for shopping MARZ Activewear.

Made to Move. Designed to Live.